OPEN POSITION

Customer Support Specialist

If you want to work in a dynamic SaaS team and support a diverse customer base, maybe this is the job for you!

ABOUT PRODUCTIVE

Productive’s aim is to provide agencies with a complete and real-time overview of their operations.

WHO ARE WE LOOKING FOR?

Generally speaking, this is not the typical call center / customer support role that you might think it is. Customers ask for help with their daily business challenges, often asking how to tackle various use cases with the help of Productive. Your role will be to efficiently manage these queries, but also praises and (unfortunately) occasional complaints through various (mostly written) communication channels: e-mails and live chats.

Your mission (should you choose to accept it) will revolve around three main objectives:

Customer support

Developing our user-training materials (Help pages, videos and more)

Testing out new Productive features and reporting issues to our Product team

This role pays a range of:

EUR 1300 – 1600 gross

Since we have customers from all over the world, we’re looking for someone with top-notch written and spoken English skills (seriously, this is a must).

ABOUT THE JOB

Your Day-to-day Responsibilities Will Include:

Maintaining a positive, empathetic and professional attitude toward customers at all times

Building sustainable relationships with customers through open and interactive communication

Promptly responding to customer inquiries and providing product information

Knowing our product inside out so you’re able to answer all questions

Handling customer complaints, providing appropriate solutions and alternatives within a given time frame; following up to ensure resolution

Communicating and coordinating with your colleagues as necessary

Identifying and assessing customer needs to achieve satisfaction

Providing feedback on the efficiency of the customer support service processes

Creating educational materials (videos, Help docs, blog posts, etc.)

Helping with product testing and hunting down bugs (QA type of work)

ABOUT YOU

Let’s See If We’re
a Match

Ideally, you’re working or have worked as a Customer Support Agent in a customer-oriented company or have some degree of experience in an agency

You have excellent (C1, C2) English communication skills, both written and verbal

You have the ability to show empathy and stay calm when customers are stressed or upset

You’re skilled at explaining complicated concepts in simple language terms

Experience in software testing will be considered an advantage

PERKS

What Do We Offer

Competitive salary 

Your working hours are 10 AM – 6 PM Mon – Fri. We have customers all over the world, so a lot of our US customers reach out in their morning hours, typically between 4-6 PM our time

The chance to communicate your own ideas, bring them to life and see them have a real impact on the company

Working in a successful company that’s growing and changing every day

Working with customers from all over the world

Sharing your knowledge with others

Subsidized car and motorbike parking, free bike parking

Health checks paid in full 

Subsidized gym membership

How To Land This Job

If you think we can live up to your expectations, and you’re willing to share your experience and knowledge, apply using the form below. Please send us:

your CV and cover letter (.pdf)

If you have any questions, you can contact us by sending an email to careers@productive.io.

Here’s a Sneak Peek of What You’ll Be Working On

Curious about the look and feel of Productive? If you made it here, we know you are.

Benefits We Offer

Learning and Development

Honest, two-way feedback is the foundation of our growth. Every six months, we do 360 reviews to discuss what’s good and what could be better.

Working On One Product

We’re on a mission to be the best tool for running an agency – in the world.
Join us in developing one product.

Educational Budget

If you’re eager to learn, we’re eager to help. Each teammate gets an educational budget to buy books, attend courses, or visit conferences.

Paid Language Courses

Our product is in English and our customers are based all over the world. Paid courses help us master foreign languages.

Career Switch

We support career switches from one position to another.

Traveling on Business

Depending on the role, our teammates hop on a plane from time to time to help our clients out with onboarding.

Work Remotely

Each quarter you choose where you want your office to be.

Tailor Your Working Hours

Productive syncs your work every moment, in whichever app you choose.

Sponsored Health Checks

Each year you get a full check-up at a private clinic. It’s on us.

Free Snacks at the Office

Coffee, tea, fresh fruit, sweet and savory snacks galore at the office.

Paid Vacation for All

We wouldn’t have it any other way.

Fun and Games Budget

Each month, your team gets a new budget to hang out and have fun.

Apply for This Position

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