OPEN POSITION

Customer Support Specialist

If you want to work in a dynamic SaaS team and support a diverse customer base, this might be the perfect job for you!

ABOUT PRODUCTIVE

Productive’s aim is to provide agencies with a complete and real-time overview of their business.

WHO ARE WE LOOKING FOR?

You might already have a perception of a typical call center / customer support role. Generally speaking, your job in Productive will look a little different.

Customers will ask for help with their daily business challenges, usually how to tackle various use cases with the help of Productive. Your role will be to efficiently manage these queries, as well as respond to praise and (unfortunately) occasional complaints through various communication channels. This will most frequently be in writing, through e-mail and live chat. 

Your mission (should you choose to accept it) will revolve around three main objectives:

Customer support

Testing out new Productive features and reporting issues to our Product team

This role pays a range of:

EUR 1,300 – 1,600 gross for an employment contract

With an equity grant of:

USD 5,000 – 6,000 in stock options (4 years with 1 year cliff)

Wanna take a peek into our platform? Check out a live demo of our resource planning module.

ABOUT THE JOB

Our ideal candidate is fluent in Croatian and has top-notch written and spoken English skills (for our worldwide customer base).

DAY-TO-DAY RESPONSIBILITIES

Maintaining a positive, empathetic, and professional attitude toward customers at all times

Building sustainable relationships with customers through open and engaging communication

Promptly responding to customer inquiries and providing product information

Knowing our product inside out so you’re able to answer all questions

Handling customer complaints, providing appropriate solutions and alternatives within a given time frame, and following up to ensure resolution

Communicating and coordinating with your colleagues as necessary

Identifying and assessing customer needs to achieve satisfaction

Providing feedback on the efficiency of customer support processes

Helping with product testing and hunting down bugs (QA type of work)

ABOUT YOU

Let’s See If We’re
a Match

The ideal candidate for Productive is a Customer Support Specialist with 2+ years of experience.

If you recognize yourself in some of the following characteristics, we will be happy to meet you:

Ideally, you have experience as a Customer Support Agent in a customer-facing company, or you have some degree of support experience within an agency setting

You have excellent (C1, C2) Croatian and English communication skills, both written and verbal

You have the ability to show empathy and stay calm when customers are stressed or upset

You’re skilled at explaining complicated concepts in easy-to-understand terms

Experience in software testing will be considered an advantage

Taking ownership of your tasks

Being proactive in solving customer issues

Multitasking and managing your workload

This is the background we are generally looking for, but these criteria are not set in stone. We’ll consider all applicants.

WHAT’S IN IT FOR YOU

To get a better picture of what we can offer you, here are some of the perks: 

Competitive salary 

Your working hours are 10 AM – 6 PM Mon – Fri. We have customers all over the world, so a lot of our US customers reach out in their morning hours, which translates to 4 – 6 PM local time

The chance to communicate your own ideas, bring them to life, and see them have a real impact on the company

Working in a successful company that’s growing and evolving every day

Working with customers from all over the world

Sharing your knowledge with others

Subsidized car and motorbike parking, free bike parking

Health checks paid in full 

Subsidized gym membership

Summer Happy Fridays – a 4-day working week from 1.7. – 1.9.

Check out the other benefits of working at Productive here

How To Land This Job

If you think we can live up to your expectations and you’re willing to share your experience and knowledge, you can apply using the application form below.

Please send us:

A short cover letter explaining why you think you’d be a perfect fit for this job (.pdf)

Your CV (.pdf)

If you have any questions, you can contact us by sending an email to careers@productive.io.

Here’s a Sneak Peek of What You’ll Be Working On

Curious about the look and feel of Productive? If you made it here, we know you are.

Benefits We Offer

Learning and Development

Honest, two-way feedback is the foundation of our growth. Every six months, we do 360 reviews to discuss what’s good and what could be better.

Working On One Product

We’re on a mission to be the best tool for running an agency – in the world.
Join us in developing one product.

Educational Budget

If you’re eager to learn, we’re eager to help. Each teammate gets an educational budget to buy books, attend courses, or visit conferences.

Paid Language Courses

Our product is in English and our customers are based all over the world. Paid courses help us master foreign languages.

Career Switch

We support career switches from one position to another.

Traveling on Business

Depending on the role, our teammates hop on a plane from time to time to help our clients out with onboarding.

Work Remotely

Each quarter you choose where you want your office to be.

Tailor Your Working Hours

Productive syncs your work every moment, in whichever app you choose.

Sponsored Health Checks

Each year you get a full check-up at a private clinic. It’s on us.

Free Snacks at the Office

Coffee, tea, fresh fruit, sweet and savory snacks galore at the office.

Paid Vacation for All

We wouldn’t have it any other way.

Fun and Games Budget

Each month, your team gets a new budget to hang out and have fun.

Apply for This Position

Drag and drop files here
Add files
Drag and drop files here
Add files