OPEN POSITION
Customer Support Specialist
If you want to work in a dynamic SaaS team and support a diverse customer base, this might be the perfect job for you.
ABOUT PRODUCTIVE
Productive’s aim is to provide agencies with a complete and real-time overview of their business.
WHO ARE WE LOOKING FOR?
You might already have a perception of a typical call center or a customer support role. Generally speaking, your job in Productive will look a little different.
Customers will ask for help with their daily business challenges, usually how to tackle various use cases with the help of Productive. Your role will be to efficiently manage these queries, as well as respond to praise and (unfortunately) occasional complaints through various communication channels.
This will most frequently be in writing, through live chat, which is where you will spend majority of your time “talking” to customers.
Your mission (if you accept it) will revolve around three priorities:
Customer support
Testing out new Productive features and reporting issues to our Product team
Collecting feature requests and feedback from customers
This role pays a salary range of:
EUR 1,430 – 1,760 gross for an employment contract
Perks & Benefits:
Remote work, flexible hours, strong work-life balance, and clear opportunities for career growth
More perks and benefits available—check them out here.
ABOUT THE JOB
DAY-TO-DAY RESPONSIBILITIES
Since we have customers from all over the world, we’re looking for someone with top-notch written and spoken English skills (seriously, this is a must).
Your working hours are 10 AM – 6 PM Mon – Fri
You’ll be:
Maintaining a positive, empathetic, and professional attitude toward customers at all times
Building sustainable relationships with customers through open and engaging communication
Promptly responding to customer inquiries and providing product information
Knowing our product inside out, so you’re able to answer all questions
Handling customer complaints, providing appropriate solutions and alternatives within a given time frame, and following up to ensure resolution
Communicating and coordinating with your colleagues as necessary
Identifying and assessing customer needs to achieve satisfaction
Providing feedback on the efficiency of customer support processes
Helping with product testing and hunting down bugs (QA type of work)
ABOUT YOU
Let’s See If We’re
a Match
The ideal candidate for Productive is a Customer Support Specialist with 2+ years of experience.
If you recognize yourself in some of the following characteristics, we will be happy to meet you:
Ideally, you have experience as a Customer Support Agent in a customer-facing company, or some support experience within an agency setting
You have excellent (C1, C2) English communication skills, both written and verbal
You have the ability to show empathy and stay calm when customers are stressed or upset
You’re skilled at explaining complicated concepts in easy-to-understand terms
Experience in software testing will be considered an advantage
Taking ownership of your tasks
Being proactive in solving customer issues
Multitasking and managing your workload
How To Land This Job
If you think we can meet your expectations and you’re willing to share your experience and knowledge, apply using the form below. Please send us your CV and cover letter.
Our hiring process is simple and discreet. With two calls, live assessment and a final interview, you’ll get to meet the team, gain insight into your day-to-day tasks, and ask us anything you’d like to know about Productive.
We’ll try to get to know you and assess your skills. If we’re a match—you can expect an offer in no time.
If you have any questions, you can contact us by sending an email to careers@productive.io.
***Only applicants with knowledge of Croatian/Serbian/Bosnian will be considered for this position.
Apply for This Position
Perks & Benefits
Edu & Equipment Budget
For books, courses, conferences, and gear that help you grow
Sponsored Health Checks
Annual health check-ups at a private clinic
Summer Happy Fridays
4-day working week from July 1st – Sept 1st
Perks for Parents
Parental leave, a baby bonus, adoption aid, and more
Fun and Games Budget
Each team gets a budget for outings and activities
Fully Paid Sick Leave
You get 12 days of sick leave per year, covered 100% by the company
Work Equipment
MacBook will be waiting for you when you arrive at the office
Easy Parking
Free bike parking and subsidized car parking at our Zagreb office
Free Snacks at the Office
Coffee, tea, fresh fruit, sweet and savory snacks galore at the office.
Want to know what it’s like to work at Productive? Learn here.