OPEN POSITION
Product Education Specialist
Want to help agencies reach their potential and communicate with customers all over the world? This could be the job for you!
ABOUT PRODUCTIVE
Productive’s purpose is to provide customers with a complete and real-time overview of their business.
Our product is an end-to-end solution that helps agencies manage their projects, from sales to invoicing, and everything in between.
WHO ARE WE LOOKING FOR?
Product Education Specialist is a role within the Business Development department. Your primary responsibility will be to help customers learn all the ins and outs of our agency management software. If you’re a natural educator with an ability to understand complex products, this role is tailor-made for you.
For the first six months, your onboarding will include actively working with and participating in the activities of Customer Support, Customer Success, and Sales, so you can get a complete understanding of our product and customers. Even after the onboarding, you will be expected to maintain a certain level of engagement with our customers to stay in the loop.
This role pays a range of:
EUR 1.800 – 2.500 gross for an employment contract
EUR 2.100 – 2.900 for a B2B contract
With an equity grant:
USD 6.000 – 7.500 in stock options
(4 years with a 1 year cliff)
Perks & Benefits:
Remote work, flexible hours, strong work-life balance, and clear opportunities for career growth
More perks and benefits available—check them out here
Wanna take a peek into our platform? Check out a live demo of our resource planning module.
ABOUT THE JOB
DAY-TO-DAY RESPONSIBILITIES
Mastering our product, including the features and value we deliver to our customers
Developing a deep understanding of our customers and their business needs
Writing new and maintaining existing Productive Help Center documentation
Creating educational videos for our customers by writing scripts, recording, and editing (simple editing skills)
Building content, programs, enablement tools, and processes that allow our customers to develop a better understanding of our product on their own
Working closely with Product, Sales, Success, Support, and Marketing teams to achieve key company goals through educational content
Working on our Learning Management System (LMS): Assist in creating and managing educational materials, including certification courses, in Productive Academy for our customers
LMS Administration: Overseeing the day-to-day administration of the LMS, including user management, troubleshooting, and system maintenance
User Training: Developing training materials and providing guidance to end users on how to navigate and utilize the LMS effectively
Stay up to date with the latest trends and developments in customer education, documentation, LMS solutions, and learning technologies, recommending improvements and enhancements as necessary
ABOUT YOU
Let’s See If We’re
a Match
MUST HAVE: Excellent (C1, C2) English communication skills, both written and spoken
3+ years of experience in customer success, managing LMS solutions, customer education, technical documentation, e-learning, or a similar role
All or any of the following: experience working in an agency (software development, marketing…), experience working in a SaaS company, experience working in a software product company
You’re a great communicator and storyteller with a talent for simplifying and explaining abstract concepts
You have experience producing product videos and/or voice-overs
Your creativity, visual design skills, and attention to detail are showcased in your presentations, videos, and screencasts
You have experience with Adobe Premiere or similar, with a willingness to learn more
You have no problem sitting in front of a camera and being recorded with the purpose of creating educational content
Research mentality
Highly organized
Bonus points:
Experience in B2B SaaS
How To Land This Job
If you think we can meet your expectations and you’re willing to share your experience and knowledge, apply using the form below.
Please send us your CV and cover letter.
Our hiring process is simple and discrete. During three calls, you’ll meet our team and have an opportunity to ask them anything about Productive. We’ll try to get to know you and assess your skills. If we’re a match—you can expect an offer in no time.
If you have any questions, you can contact us by sending an email to careers@productive.io
***Only applicants with knowledge of Croatian/Serbian/Bosnian language will be considered for this position.
Apply for This Position
Perks & Benefits
Educational Budget
Budget for books, courses, and conferences
Sponsored Health Checks
Annual health check-ups at a private clinic
Summer Happy Fridays
4-day working week from July 1st – Sept 1st
Perks for Parents
Parental leave, a baby bonus, adoption aid, and more
Fun and Games Budget
Each team gets a budget for outings and activities
Paid Vacation
Time off isn’t a luxury—it’s a must
Work Equipment
MacBook will be waiting for you when you arrive at the office
Easy Parking
Free bike parking and subsidized car parking at our Zagreb office
Free Snacks at the Office
Coffee, tea, fresh fruit, sweet and savory snacks galore at the office.