{"id":25305,"date":"2023-06-26T14:32:35","date_gmt":"2023-06-26T14:32:35","guid":{"rendered":"https:\/\/productive.io\/blog\/"},"modified":"2023-11-25T21:38:09","modified_gmt":"2023-11-25T21:38:09","slug":"create-a-client-portal-for-your-agency","status":"publish","type":"post","link":"https:\/\/productive.io\/blog\/create-a-client-portal-for-your-agency","title":{"rendered":"Create a Client Communication Portal For Your Agency"},"content":{"rendered":"\n\n\t\t\n\t\t\t
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\n\t\n\tHow To<\/a><\/p>\n\t\t\t – <\/span>\n\t\t\n\t{{minutes}} min read<\/p><\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n\n\t\t\n\t\t\t
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\n\t\n\tHow To Create a Client Communication Portal For Your Agency <\/h2><\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n\n\n\n\t
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\n\t\t\n\t\t\n\tStjepan \u0160andor<\/p><\/a> \n\tJune 26, 2023<\/p>\t<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n\n\t\t\n\t\t\t
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\n\t\t\t\n\n\t\n\tThere are many ways in which client work can be challenging, but one of the most demanding aspects is actually communicating with a client once a project is on the way.<\/p><\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n\n\t\t\n\t\t\t
\n\t\t\t\n\n\t\n\tYou may find yourself in infinite email threads, numerous phone calls, or a combination of both, which usually leads to awkward miscommunication. A better way would be to streamline your communication and keep everything in one place, so let\u2019s take a look at how Productive can help you with just that.<\/p><\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n\n\t\t\n\t\t\t
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\n\t<\/div>\n\n\t\n\tInviting Your Clients To Productive<\/h2><\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n\n\t\t\n\t\t\t
\n\t\t\t\n\n\t\n\tThe first step is actually inviting your client to Productive and adding them as a user<\/a> – and that is completely free of charge<\/strong>. If you\u2019re concerned about privacy (as you rightfully should), rest assured:<\/p><\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n\n\t\t\n\t\t\t
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  • Clients can see only projects that belong to their companies<\/strong> (and not all of them if there are multiple, just the ones they\u2019re invited to)<\/li>
  • Sensitive financial information and worked time are never<\/strong> visible to clients<\/li><\/ul><\/div>\t\t<\/div>\n\t<\/div>\n\n\n\n\n\t\t\n\t\t\t
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    \n\t\n\tImprove Your Client Relationships<\/strong><\/h2>\n\tShare your progress and collaborate on tasks with project stakeholders with Productive.<\/p>\n\t
    \n\t\t\n\t\t\n\tStart Free Trial<\/p>
    \n\t\t\t\n\t\t\t<\/svg>\t\t<\/i>\n\t<\/div>\t<\/button>\n\t\t\n\tBook a demo<\/p>\t\t\t<\/a>\t<\/div>\n\n\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\n\t<\/picture><\/div><\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n\n\t\t\n\t\t\t
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    \n\t<\/div>\n\n\t\n\tSharing Tasks With Clients<\/h2><\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n\n\t\t\n\t\t\t
    \n\t\t\t\n\n\t\n\tWhen clients have access to the project, they will also see Tasks<\/strong>, and you should decide upfront if you\u2019re okay with that. In some cases, that is useful because they are involved completely in the process of the work, but that could also be a potential blocker for some agencies, as they don\u2019t want to involve the client in every single aspect of the work.

    To be clear, in Productive, you really don\u2019t have to choose between one or the other. Here\u2019s how you can set it up:<\/p><\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n\n\t\t\n\t\t\t
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  • Create a dedicated Task board<\/strong> (or a list<\/a>) that clients can see – use this for discussion and for gathering feedback<\/li>
  • Other Tasks should be private<\/a>; this means that only people who are manually added to each Task can see them<\/li><\/ul><\/div>\t\t<\/div>\n\t<\/div>\n\n\n\n\n\t\t\n\t\t\t
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    \n\t\t\t\n\n\t\n\tClients can comment on Tasks, add attachments and use threaded comments for discussing the work – perfect for keeping everything in one place.<\/p><\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n\n\t\t\n\t\t\t
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    \n\t\t\t\n\n\t\n\t\ud83d\udd25 Hot Tip:<\/strong> You can hide comments from clients<\/a> if you want to – just select that option before writing a comment or edit an existing one to make it visible only to your teammates. <\/p><\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n\n\t\t\n\t\t\t
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    \n\t<\/div>\n\n\t\n\tDedicated Client Docs<\/h2><\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n\n\t\t\n\t\t\t
    \n\t\t\t\n\n\t\n\tA good option is also to use Docs<\/a>, where you can use advanced sharing options<\/a> finely tune who will have access to it. Next, you can create a collaborative Doc where your client will be given a summary of what was done and what is coming up next.

    Because Docs are so versatile, you can literally make up your own format:<\/p><\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n\n\t\t\n\t\t\t
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  • Use comments<\/strong> to highlight changes<\/li>
  • Mention relevant people<\/strong> to quickly get their attention, and mention specific Tasks<\/strong><\/li>
  • Add images<\/strong>, rich text<\/strong>, and multiple pages<\/strong> for more depth<\/li><\/ul><\/div>\t\t<\/div>\n\t<\/div>\n\n\n\n\n\t\t\n\t\t\t
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    \n\t<\/div>\n\n\t\n\tCreate a Live Ticker With Dashboards<\/h2><\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n\n\t\t\n\t\t\t
    \n\t\t\t\n\n\t\n\tYou can also create a custom Dashboard<\/a> that will update in real time<\/strong> and show meaningful information like billable time, closed Tasks or total expenses. Again, clients will see only the data normally visible to them so there is no risk of showing something you didn’t want to share. <\/p><\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n\n\t\t\n\t\t\t
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    \n\t\t\t\n\n\t\n\tGot questions about this article, or are you looking for a specific use case? Feel free to reach out to us via the in-app chat or via\u00a0email<\/a><\/strong>.

    <\/p><\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n\n\t\t\n\t\t\t
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    \n\t\n\tImprove Your Client Relationships<\/strong><\/h2>\n\tShare your progress and collaborate on tasks with project stakeholders with Productive.<\/p>\n\t
    \n\t\t\n\t\t\n\tStart Free Trial<\/p>
    \n\t\t\t\n\t\t\t<\/svg>\t\t<\/i>\n\t<\/div>\t<\/button>\n\t\t\n\tBook a demo<\/p>\t\t\t<\/a>\t<\/div>\n\n\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\n\t<\/picture><\/div><\/div>\n\t\t<\/div>\n\t<\/div>\n\n<\/div>\n\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n\n\t\t\n\t\t\t
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    \n\t\t\t\n\tStjepan \u0160andor<\/p>\n\tProduct Marketing Specialist<\/p>\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n\n\t\t\n\t\t\t
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    \n\t\n\tRelated articles<\/h2><\/div>\n\t\t<\/div>\n\t<\/div>\n\n\n\n\n\t\t\n\t\t\t
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    \n\t\n\n\n\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\n\t<\/picture>\n\tHow To<\/p>\n\tOne Task, One Assignee: Why Apple’s Approach to Project Management Works<\/h2>\n<\/a>\n\n\n\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\n\t<\/picture>\n\tHow To<\/p>\n\tFive Productive Reports Every Agency Should Use<\/h2>\n<\/a>\n\n\n\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\n\t<\/picture>\n\tHow To<\/p>\n\tHow to Collaborate With Your Team on Projects In Productive<\/h2>\n<\/a>\t<\/div>\n\n\t
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    \n\t<\/circle><\/circle><\/g><\/svg><\/div>\t<\/div>\n\n\t<\/div>\t\t<\/div>\n\t<\/div>\n\n\n\n\n\t\t\n\t\t\t
    \n\t\t\t\n\n\t\n\t<\/div>\t\t<\/div>\n\t<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":26,"featured_media":25313,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[246],"tags":[],"acf":[],"yoast_head":"\nCreate a Client Communication Portal For Your Agency - Productive<\/title>\n<meta name=\"description\" content=\"Add a client portal to your agency to streamline your communication, keep everything in one place and reduce miscommunication.\" \/>\n<meta name=\"robots\" content=\"index, follow\" \/>\n<link rel=\"canonical\" href=\"https:\/\/productive.io\/blog\/create-a-client-portal-for-your-agency\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Create a Client Communication Portal For Your Agency\" \/>\n<meta property=\"og:description\" content=\"Add a client portal to your agency to streamline your communication, keep everything in one place and reduce miscommunication.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/productive.io\/blog\/create-a-client-portal-for-your-agency\/\" \/>\n<meta property=\"og:site_name\" content=\"Productive\" \/>\n<meta property=\"article:published_time\" content=\"2023-06-26T14:32:35+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-11-25T21:38:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/website-assets.productive.io\/uploads\/2023\/06\/Blog_2x.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1901\" \/>\n\t<meta property=\"og:image:height\" content=\"1270\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Stjepan \u0160andor\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Stjepan \u0160andor\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/productive.io\/blog\/create-a-client-portal-for-your-agency\/\",\"url\":\"https:\/\/productive.io\/blog\/create-a-client-portal-for-your-agency\/\",\"name\":\"Create a Client Communication Portal For Your Agency - 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