Download our Business Continuity and Disaster Recovery Policy.

Your company’s secrets are safe with us.

Here you can find all our policies regarding privacy and terms of service. Any questions? Write to us at contact@productive.io.

Effective: May 25, 2018

This Privacy Policy describes how Productive collects, uses, and discloses information and what choices you have with respect to the information.

Updates in this version of the Privacy Policy reflect changes in data protection law. In addition, we have worked to make the Privacy Policy clearer and more understandable by:

When we refer to “Productive”, we mean the entity that acts as the controller or processor of your information, as explained in more detail in the “Identifying the Data Controller and Processor” section below.

This Privacy Policy applies to Productive’s online productivity tools and platform, including the associated Productive mobile and desktop applications (collectively, the “Services”), Productive.io and other websites (collectively, the “Websites”) and other interactions (e.g., customer service inquiries, user conferences, etc.) you may have with Productive. If you do not agree with the terms, do not access or use the Services, Websites or any other aspect of Productive’s business.

This Privacy Policy does not apply to any third party applications or software that integrate with the Services through the Productive platform (“Third Party Services”), or any other third party products, services or businesses. In addition, a separate agreement governs delivery, access and use of the Services (the “Customer Agreement”), including the processing of any messages, files or other content submitted through Services accounts (collectively, “Customer Data”). The organization (e.g., your employer or another entity or person) that entered into the Customer Agreement (“Customer”) controls their instance of the Services (their “Organization”) and any associated Customer Data. If you have any questions about specific Organization settings and privacy practices, please contact the Customer whose Organization you use. If you have received an invitation to join an Organization but have not yet created an account, you should request assistance from the Customer that sent the invitation.

Productive may collect and receive Customer Data and other information and data (“Other Information”) in a variety of ways:

1. Organization and Account Information 

To create or update an Organization account, you or your Customer (e.g., your employer) supply Productive with an email address, phone number, password and/or similar account details. For details on how to enroll to Productive, click here. In addition, Customers that purchase a paid version of the Services provide Productive (or its payment processors) with billing details such as credit card information, banking information and/or a billing address.

2. Usage Information

3. Cookie Information.

Productive uses cookies and similar technologies in our Websites and Services that help us collect Other Information. The Websites and Services may also include cookies and similar tracking technologies of third parties, which may collect Other Information about you via the Websites and Services and across other websites and online services.

4. Third Party Services.

Customers can choose to permit or restrict Third Party Services for their Organization. Typically, Third Party Services are software that integrate with our Services, and Customer can permit its Authorized Users to enable and disable these integrations for their Organization. Once enabled, the provider of a Third Party Service may share certain information with Productive. For example, if a cloud storage application is enabled to permit files to be imported to an Organization, we may receive user name and email address of Authorized Users, along with additional information that the application has elected to make available to Productive to facilitate the integration. Authorized Users should check the privacy settings and notices in these Third Party Services to understand what data may be disclosed to Productive. When a Third Party Service is enabled, Productive is authorized to connect and access Other Information made available to Productive in accordance with our agreement with the Third Party Provider. We do not, however, receive or store passwords for any of these Third Party Services when connecting them to the Services. For more information on Third Party Services, click here.

5. Contact Information.

In accordance with the consent process provided by your device, any contact information that an Authorized User chooses to import (such as an address book from a device) is collected when using the Services.

6. Third Party Data.

Productive may receive data about organizations, industries, Website visitors, marketing campaigns and other matters related to our business from parent corporation(s), affiliates and subsidiaries, our partners or others that we use to make our own information better or more useful. This data may be combined with Other Information we collect and might include aggregate level data, such as which IP addresses correspond to zip codes or countries. Or it might be more specific: for example, how well an online marketing or email campaign performed.

7. Additional Information Provided to Productive.

We receive Other Information when submitted to our Websites or if you participate in a focus group, contest, activity or event, apply for a job, request support, interact with our social media accounts or otherwise communicate with Productive.

Generally, no one is under a statutory or contractual obligation to provide any Customer Data or Other Information (collectively, “Information”). However, certain Information is collected automatically and, if some Information, such as Organization setup details, is not provided, we may be unable to provide the Services.

Customer Data will be used by Productive in accordance with Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and as required by applicable law. Productive is a processor of Customer Data and Customer is the controller. Customers may, for example, use the Services to grant and remove access to an Organization, assign roles and configure settings, access, modify, export, share and remove Customer Data and otherwise apply its policies to the Services.

Productive uses Other Information in furtherance of our legitimate interests in operating our Services, Websites and business. More specifically, Productive uses Other Information:

If Information is aggregated or de-identified so it is no longer reasonably associated with an identified or identifiable natural person, Productive may use it for any business purpose. To the extent Information is associated with an identified or identifiable natural person and is protected as personal data under applicable data protection law, it is referred to in this Privacy Policy as “Personal Data.”

Productive will retain Customer Data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement and Customer’s use of Services functionality, and as required by applicable law. Depending on the Services plan, Customer Data is retained as long as the Customer uses Services. Once the Customer cancels use of Services, Customer Data is retained for the period of 5 years after which is going to be permanently deleted.

The Customer may ask Productive to delete its Customer Data at any moment after canceling the use of Services by sending a request to contact@productive.io.

The deletion of Customer Data and other use of the Services by Customer may result in the deletion and/or de-identification of certain associated Other Information. For more detail, please contact Customer. Productive may retain Other Information pertaining to you for as long as necessary for the purposes described in this Privacy Policy. This may include keeping your Other Information after you have deactivated your account for the period of time needed for Productive to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes and enforce our agreements.

When you submit your personal data into “Apply for this position” form, it’s going to be used solely for the job you’re currently applying for, or the first position we think might fit your profile in case you’re applying for an unspecified position. We keep your data only during the job contest. You can also choose that we keep your data for five years after closing the contest you’re applying for. If something interesting pops up during that period, we’ll drop you an e-mail. You can change this whenever by sending us an e-mail to dpo@productive.io. For processing personal data for Productive’s recruitment purposes, we use a third-party applicant tracking system designed to take care of your personal info with the highest integrity developed by GREENHOUSE, USA, New York, and San Francisco. Greenhouse will handle your data with respect and for more details, check out their Privacy Policy. When you contact us for new business, employment, sponsorship, media inquiries, or anything else via contact@productive.io, we will first determine the nature of the inquiry. In case it contains personal information, we will process this information in the manner prescribed by these Rules for a particular type of personal data, or manner which is prescribed by law.

This section describes how Productive may share and disclose Information. Customers determine their own policies and practices for the sharing and disclosure of Information, and Productive does not control how they or any other third parties choose to share or disclose Information.

Productive takes the security of data very seriously. Productive works hard to protect Other Information you provide from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the Other Information we collect, process, and store, and the current state of technology. To learn more about current practices and policies regarding the security and confidentiality of the Services, please see our Security Practices. Given the nature of communications and information processing technology, Productive cannot guarantee that Information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others.

To the extent prohibited by applicable law, Productive does not allow the use of our Services and Websites by anyone younger than 16 years old. If you learn that anyone younger than 16 has unlawfully provided us with personal data, please contact us and we will take steps to delete such information.

Productive may change this Privacy Policy from time to time. Laws, regulations, and industry standards evolve, which may make those changes necessary, or we may make changes to our business. We will post the changes to this page and encourage you to review our Privacy Policy to stay informed. If we make changes that materially alter your privacy rights, Productive will provide additional notice, such as via email or through the Services. If you disagree with the changes to this Privacy Policy, you should deactivate your Services account. Contact the Customer if you wish to request the removal of Personal Data under their control.

Productive may transfer your Personal Data to countries other than the one in which you live. We deploy the following safeguards if Productive transfers Personal Data originating from the European Union to other countries not deemed adequate under applicable data protection law:

To communicate with our Data Protection Officer, Jan Varljen, please email to dpo@productive.io.

Data protection law in certain jurisdictions differentiates between the “controller” and “processor” of information. In general, the Customer is the controller of Customer Data. In general, Productive is the processor of Customer Data and the controller of Other Information. The Productive entity that provides the Services is The Productive Company, Inc., a Delaware-based company. The Productive Company, Inc. is the controller of Other Information and a processor of Customer Data relating to Authorized Users who use Organizations established for Customers.

Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Information, as well as to seek to update, delete or correct this Information. You can usually do this by contacting the Customer for additional access and assistance. To the extent that Productive’s processing of your Personal Data is subject to the General Data Protection Regulation, Productive relies on its legitimate interests, described above, to process your data. Productive may also process Other Information that constitutes your Personal Data for direct marketing purposes and you have a right to object to Productive’s use of your Personal Data for this purpose at any time.

Subject to applicable law, you also have the right to (i) restrict Productive’s use of Other Information that constitutes your Personal Data and (ii) lodge a complaint with your local data protection authority.

Please also feel free to contact Productive if you have any questions about this Privacy Policy or Productive’s practices, or if you are seeking to exercise any of your statutory rights. You may contact us at contact@productive.io or at our mailing address below:

The Productive Company, Inc
2093 Philadelphia Pike #3280
Claymont, DE, 19703 USA

Your company’s secrets are safe with us.

Here you can find all our policies regarding privacy and terms of service. Any questions? Write to us at contact@productive.io.

Last Updated: May 25, 2018

This Acceptable Use Policy sets out a list of acceptable and unacceptable conduct for our Services. If we believe a violation of the policy is deliberate, repeated or presents a credible risk of harm to other users, our customers, the Services or any third parties, we may suspend or terminate your access. This policy may change as Productive grows and evolves, so please check back regularly for updates and changes. Capitalized terms used below but not defined in this policy have the meaning set forth in the User Terms of Service.

Please also feel free to contact us if you have any questions about Productive’s Acceptable Use Policy. You may contact us at contact@productive.io or at our mailing address below:

The Productive Company, Inc.
2093 Philadelphia Pike #3280
Claymont, DE, 19703 USA

Your company’s secrets are safe with us.

Here you can find all our policies regarding privacy and terms of service. Any questions? Write to us at contact@productive.io.

These Customer Terms of Service (the “Customer Terms”) describe your rights and responsibilities when using our online workplace productivity tools and platform (the “Services”). Please read them carefully. If you are a Customer (defined below), these Customer Terms govern your access and use of our Services. If you are being invited to an organization set up by a Customer, the User Terms of Service  (the “User Terms”) govern your access and use of the Services. We are grateful you’re here.

These Customer Terms and any Order Form(s) (defined below) together form a binding “Agreement” between Customer and us. “We,” “our” and “us” refers to the applicable Productive entity in the section entitled “Which Productive Entity is Customer Contracting With?” below.

These Customer Terms comprise:
– Data Processing Addendum (the “DPA”) that regulates processing of personal data on behalf of the Organization
– Standard Contractual Clauses that are applicable to the extent that Productive processes any personal data subject to the European Union General Data Protection Regulation (“EU GDPR”) and United Kingdom General Data Protection Regulations (“UK GDPR) (together “GDPR”) and the Organization is the data exporter, 

Your conclusion of the Agreement with us, i.e. your acceptance of these Customer Terms, shall be treated as signing the Data Processing Addendum and, when applicable, the Standard Contractual Clauses.

If you purchase subscription(s), create organization(s) (i.e., a digital space where a group of users may access the Services, as further described in our Help Center pages), invite users to that organization, or use or allow use of that organization after being notified of a change to these Customer Terms, you acknowledge your understanding of the then-current Agreement and agree to the Agreement on behalf of Customer. Please make sure you have the necessary authority to enter into the Agreement on behalf of Customer before proceeding.

“Customer” is the organization that you represent in agreeing to the Agreement. If your organization is being set up by someone who is not formally affiliated with an organization, Customer is the individual creating the organization. For example, if you signed up using a personal email address and invited a couple of friends to work on a new startup idea but haven’t formed a company yet, you are the Customer.

If you signed up for a plan using your corporate email domain, your organization is Customer, and Customer can modify and re-assign roles on your organization (including your role) and otherwise exercise its rights under the Agreement. If Customer elects to replace you as the representative (account “owner”) with ultimate authority for the organization, only you can change this person to be somebody else. Alternatively, the Customer may reach out to us to perform this action if you are unavailable, or no longer a part of the Customer organization.

Individuals authorized by Customer to access the Services (an “Authorized User”) may submit content or information to the Services, such as messages or files (“Customer Data”), and Customer may exclusively provide us with instructions on what to do with it. For example, Customer may provision or deprovision access to the Services, enable or disable third party integrations, manage permissions, invite people to organization. Since these choices and instructions may result in the access, use, disclosure, modification or deletion of certain or all Customer Data, please review the Help Center pages for more information about these choices and instructions.

Customer will (a) inform Authorized Users of all Customer policies and practices that are relevant to their use of the Services and of any settings that may impact the processing of Customer Data; and (b) ensure the transfer and processing of Customer Data under the Agreement is lawful.

A subscription allows an Authorized User to access the Services. No matter the role, a subscription is required for each Authorized User. A subscription may be procured through the Services interface, and in some cases, a subscription may be procured through an order form which we will prepare and send to Customer and which shall be entered into between Customer and us (each, an “Order Form”). Please see the Help Center for more information on procuring subscriptions through an Order form. 

The Customer purchases a defined number of seats which can be assigned to Authorised Users. The Authorised Users assigned to seats can be changed by the Customer. Each Authorized User must agree to the User Terms to activate their subscription. Subscriptions commence when we make them available to Customer and continue for the term specified in the Services “check-out” interface or in the Order Form, as applicable. Each seat is for a single Authorized User. During an active subscription term, adding more seats is fairly easy. Customer may purchase more seats at any time. Should the purchase be made after the initial subscription start date, the charge for additional seats will be prorated for the period that has passed in the billing cycle. Check out our Help Center pages for additional information on setting up an organization.

We may share information about our future product plans because we like transparency. Our public statements about those product plans are an expression of intent, but do not rely on them when making a purchase. If Customer decides to buy our Services, that decision should be based on the functionality or features we have made available today and not on the delivery of any future functionality or features.

The more suggestions our customers make, the better the Services become. If Customer sends us any feedback or suggestions regarding the Services, there is a chance we will use it, so Customer grants us (for itself and all of its Authorized Users and other Customer personnel) an unlimited, irrevocable, perpetual, sublicensable, transferable, royalty-free license to use any such feedback or suggestions for any purpose without any obligation or compensation to Customer, any Authorized User or other Customer personnel. If we choose not to implement the suggestion, please don’t take it personally. We appreciate it nonetheless.

Please review our Privacy Policy for more information on how we collect and use data relating to the use and performance of our websites and products.

Customer must comply with the Agreement and ensure that its Authorized Users comply with the Agreement and the User Terms. We may review conduct for compliance purposes, but we have no obligation to do so. We aren’t responsible for the content of any Customer Data or the way Customer or its Authorized Users choose to use the Services to store or process any Customer Data. 

The Services are not intended for and should not be used by anyone under the age of 16. Customer must ensure that all Authorized Users are over 16 years old. 

Customer is solely responsible for providing high speed internet service for itself and its Authorized Users to access and use the Services.

If we believe that there is a violation of the Agreement that can simply be remedied by Customer’s removal of certain Customer Data we will, in most cases, ask Customer to take direct action rather than intervene. However, we may directly step in and take what we determine to be appropriate action if Customer does not take appropriate action, or if we believe there is a credible risk of harm to us, the Services, Authorized Users, or any third parties.

For Customers that purchase our Services, fees are specified at the Services interface “check-out” and in the Order Form(s) — and must be paid in advance. Payment obligations are non-cancellable and, except as expressly stated in the Agreement, fees paid are non-refundable. Check out our Help Center pages for more information about payment options. If we agree to invoice Customer by email, full payment must be received within thirty (30) days from the invoice date. 

Fees are stated exclusive of any taxes, levies, duties, or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction (collectively, “Taxes”). Customer will be responsible for paying all Taxes associated with its purchases, except for those taxes based on our net income. Should any payment for the Services be subject to withholding tax by any government, Customer will reimburse us for such withholding tax.

We believe customers should only pay for subscriptions that are actually used, so we offer a Fair Billing Policy. Certain exceptions and conditions may apply, as noted in the Services interface “check-out” or in an Order Form.

Any credits that may accrue to Customer’s account (for example, from a promotion or application of the Fair Billing Policy), will expire following expiration or termination of the applicable Agreement, will have no currency or exchange value, and will not be transferable or refundable.

Downgrade for Non-Payment

If any fees owed to us by Customer (excluding amounts disputed reasonably and in good faith) are thirty (30) days or more overdue, we may, without limiting our other rights and remedies, block access to our Services until those amounts are paid in full, so long as we have given Customer ten (10) or more days’ prior notice that its account is overdue.

Customer isn’t the only one with responsibilities; we have some, too. We will (a) make the Services available to Customer and its Authorized Users as described in the Agreement; and (b) not use or process Customer Data for any purpose without Customer’s prior written instructions; provided, however, that “prior written instructions” will be deemed to include use of the Services by Authorized Users and any processing related to such use or otherwise necessary for the performance of the Agreement.

Be assured that (a) the Services will perform materially in accordance with our then-current Help Center pages; and (b) we will not materially decrease the functionality of a Service during a subscription term. For any breach of a warranty in this section, Customer’s exclusive remedies are those described in the sections titled “Termination for Cause” and “Effect of Termination”.

For some of our Services, we offer specific uptime commitments paired with credits, if we fall short. In those cases, the credits will serve as what the lawyers call liquidated damages and will be Customer’s sole remedy for the downtime and related inconvenience. 

For all Service plans, we will use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week, excluding planned downtime. We expect planned downtime to be infrequent but will endeavor to provide Customer with advance notice (e.g., through the Services), if we think it may exceed five (5) continuous minutes.

The protection of Customer Data is a top priority for us so we will maintain administrative, physical, and technical safeguards at a level not materially less protective than as described in our Security Practices page. Those safeguards will include measures for preventing unauthorized access, use, modification, deletion and disclosure of Customer Data by our personnel. Before sharing Customer Data with any of our third party service providers, we will ensure that the third party maintains, at a minimum, reasonable data practices for maintaining the confidentiality and security of Customer Data and preventing unauthorized access. Customer (not us) bears sole responsibility for adequate security, protection and backup of Customer Data when in Customer’s or its representatives’ or agents’ possession or control. We are not responsible for what Customer’s Authorized Users do with Customer Data. That is Customer’s responsibility.

Regarding the EU and UK markets, please check our GDPR Compliance page where you can find most important answers regarding GDPR implementation.

We may leverage our employees, those of our corporate affiliates and third party contractors (the “Productive Extended Family”) in exercising our rights and performing our obligations under the Agreement. We will be responsible for the Productive Extended Family’s compliance with our obligations under the Agreement.

As between us on the one hand, and Customer and any Authorized Users on the other, Customer will own all Customer Data. Subject to the terms and conditions of the Agreement, Customer (for itself and all of its Authorized Users) grants us and the Productive Extended Family a worldwide, non-exclusive, limited term license to access, use, process, copy, distribute, perform, export and display Customer Data only as reasonably necessary (a) to provide, maintain and update the Services; (b) to prevent or address service, security, support or technical issues; (c) as required by law; and (d) as expressly permitted in writing by Customer. Customer represents and warrants that it has secured all rights in and to Customer Data from its Authorized Users as may be necessary to grant this license.

We own and will continue to own our Services, including all related intellectual property rights. We may make software components available, via app stores or other channels, as part of the Services. We grant to Customer a non-sublicensable, non-transferable, non-exclusive, limited license for Customer and its Authorized Users to use the object code version of these components, but solely as necessary to use the Services and in accordance with the Agreement and the User Terms. All of our rights not expressly granted by this license are hereby retained. Upon termination of subscription i.e. this Agreement, all licences shall cease.

As further described below, a free trial subscription expires in 14 days, while a paid subscription has a term that may expire or be terminated. The Agreement remains effective until all subscriptions ordered under the Agreement have expired or been terminated or the Agreement itself terminates. Termination of the Agreement will terminate all subscriptions and all Order Forms.

All subscriptions automatically renew (without the need to go through the Services-interface “check-out” or execute a renewal Order Form) for additional periods equal to one (1) year in case of annual subscriptions, and one (1) month in case of monthly subscriptions. 

Either party can give the other notice of non-renewal at least thirty (30) days before the end of a subscription term to stop the subscriptions from automatically renewing.

We or Customer may terminate the Agreement on notice to the other party if the other party materially breaches the Agreement and such breach is not cured within thirty (30) days after the non-breaching party provides notice of the breach. Customer is responsible for its Authorized Users, including for any breaches of this Agreement caused by its Authorized Users. 

We may terminate the Agreement immediately on notice to Customer if we reasonably believe that the Services are being used by Customer or its Authorized Users in violation of applicable law.

During the Subscription Term and any renewal terms, you may choose to cancel your subscription early. However, in this case we will not provide any refunds and you will promptly pay all unpaid fees due through the end of the Subscription Term.

Upon any termination for cause by Customer, we will refund Customer any prepaid fees covering the remainder of the term of all subscriptions after the effective date of termination. 

Upon any termination for cause by us, Customer will pay any unpaid fees covering the remainder of the term of those subscriptions after the effective date of termination, i.e. we will be entitled to keep all prepaid fees. 

In no event will any termination relieve Customer of the obligation to pay any fees payable to us for the period prior to the effective date of termination.

We are custodians of Customer Data. During the term of organization’s subscriptions, Customer will be permitted to export or share certain Customer Data from the Services. Following termination or expiration of organization’s subscriptions, we will have no obligation to maintain or provide any Customer Data and may thereafter, unless legally prohibited, delete all Customer Data in our systems or otherwise in our possession or under our control. Customer itself can initiate deletion by contacting us at contact@productive.io. For deletion or return of Personal Data upon termination, please check the Data Processing Addendum.

Customer represents and warrants that it has validly entered into the Agreement and has the legal power to do so. Customer further represents and warrants that it is responsible for the conduct of its Authorized Users and their compliance with the terms of this Agreement and the User Terms.

Except as expressly provided for herein, the services and all related components and information are provided on an “as is” and “as available” basis without any warranties of any kind, and we expressly disclaim any and all warranties, whether express or implied, including the implied warranties of merchantability, title, fitness for a particular purpose, and non-infringement. Customer acknowledges that we do not warrant that the services will be uninterrupted, timely, secure, or error-free.

Productive Extended Family’s aggregate liability arising out of or related to the Agreement or the User Terms (whether in contract or tort or under any other theory of liability or indemnification) will not exceed the total amount paid by Customer hereunder in the twelve (12) months preceding the last event giving rise to liability.

In no event will either Customer or any member of the Productive extended family have any liability to the other party or to any third party for any lost profits or revenues or for any indirect, special, incidental, consequential, cover or punitive damages however caused, whether in contract, tort or under any other theory of liability, and whether or not the party has been advised of the possibility of such damages. The foregoing disclaimer will not apply to the extent prohibited by applicable law.

The Services support logins using two-factor authentication (“2FA”), which is known to reduce the risk of unauthorized use of or access to the Services. The Productive Extended Family therefore will not be responsible for any damages, losses or liability to Customer, Authorized Users, or anyone else if any event leading to such damages, losses or liability would have been prevented by the use of 2FA. Also, Customer is responsible for all login credentials, including usernames and passwords, for administrator accounts as well the accounts of your Authorized Users. The Productive Extended Family will not be responsible for any damages, losses or liability to Customer, Authorized Users, or anyone else, if such information is not kept confidential by Customer or its Authorized Users, or if such information is correctly provided by an unauthorized third party logging into and accessing the Services.

The limitations under this “Limitation of Liability” section apply with respect to all legal theories, whether in contract, tort or otherwise, and to the extent permitted by law. The provisions of this “Limitation of Liability” section allocate the risks under this Agreement between the parties, and the parties have relied on these limitations in determining whether to enter into this Agreement and the pricing for the Services.

We will defend Customer from and against any and all third party claims, actions, suits, proceedings, and demands alleging that the use of the Services as permitted under the Agreement infringes or misappropriates a third party’s intellectual property rights (a “Claim Against Customer”), and will indemnify Customer for all reasonable attorney’s fees incurred and damages and other costs finally awarded against Customer in connection with or as a result of, and for amounts paid by Customer under a settlement we approve of in connection with, a Claim Against Customer; provided, however, that we will have no liability if a Claim Against Customer arises from (a) Customer Data and (b) any modification, combination or development of the Services that is not performed by us, including in the use of any application programming interface (API). Customer must provide us with prompt written notice of any Claim Against Customer and allow us the right to assume the exclusive defense and control, and cooperate with any reasonable requests assisting our defense and settlement of such matter. This section states our sole liability with respect to, and Customer’s exclusive remedy against us and the Productive Extended Family for, any Claim Against Customer.

Customer will defend Productive and the members of the Productive Extended Family (collectively, the “Productive Indemnified Parties”) from and against any and all third party claims, actions, suits, proceedings, and demands arising from or related to Customer’s or any of its Authorized Users’ violation of the Agreement or the User Terms (a “Claim Against Us”), and will indemnify the Productive Indemnified Parties for all reasonable attorney’s fees incurred and damages and other costs finally awarded against a Productive Indemnified Party in connection with or as a result of, and for amounts paid by a Productive Indemnified Party under a settlement Customer approves of in connection with a Claim Against Us. We must provide Customer with prompt written notice of any Claim Against Us and allow Customer the right to assume the exclusive defense and control, and cooperate with any reasonable requests assisting Customer’s defense and settlement of such matter. This section states your sole liability with respect to, and the Productive Indemnified Parties’ exclusive remedy against Customer for, any Claim Against Us.

Notwithstanding anything contained in the two preceding sections, (a) an indemnified party will always be free to choose its own counsel if it pays for the cost of such counsel; and (b) no settlement may be entered into by an indemnifying party, without the express written consent of the indemnified parties (such consent not to be unreasonably withheld), if (i) the third party asserting the claim is a government agency, (ii) the settlement arguably involves the making of admissions by the indemnified parties, (iii) the settlement does not include a full release of liability for the indemnified parties, or (iv) the settlement includes terms other than a full release of liability for the indemnified parties and the payment of money.

Each party (“Disclosing Party”) may disclose “Confidential Information” to the other party (“Receiving Party”) in connection with the Agreement, which is anything that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure including all Order Forms, as well as non-public business, product, technology and marketing information. Confidential Information of Customer includes Customer Data. If something is labeled “Confidential,” that’s a clear indicator to the Receiving Party that the material is confidential. Notwithstanding the above, Confidential Information does not include information that (a) is or becomes generally available to the public without breach of any obligation owed to the Disclosing Party; (b) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party; (c) is received from a third party without breach of any obligation owed to the Disclosing Party; or (d) was independently developed by the Receiving Party.

The Receiving Party will (a) take at least reasonable measures to prevent the unauthorized disclosure or use of Confidential Information, and limit access to those employees, affiliates and contractors who need to know such information in connection with the Agreement; and (b) not use or disclose any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement. Nothing above will prevent either party from sharing Confidential Information with financial and legal advisors; provided, however, that the advisors are bound to confidentiality obligations at least as restrictive as those in the Agreement. We are allowed to share Confidential Information in accordance with this section with the Productive Extended Family.

The Receiving Party may access or disclose Confidential Information of the Disclosing Party if it is required by law; provided, however, that the Receiving Party gives the Disclosing Party prior notice of the compelled access or disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party’s cost, if the Disclosing Party wishes to contest the access or disclosure. If the Receiving Party is compelled by law to access or disclose the Disclosing Party’s Confidential Information, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing access to such Confidential Information as well as the reasonable cost for any support provided in connection with the Disclosing Party seeking a protective order or confidential treatment for the Confidential Information to be produced.

The sections titled “Feedback is Welcome,” “Our Removal Rights,” “A Condition of Use,” “Payment Terms,” “Credits,” “The Productive Extended Family,” “What’s Yours is Yours …,” “And What’s Ours is Ours,” “Effect of Termination,” “Data Portability and Deletion,” “Representations; Disclaimer of Warranties,” “Limitation of Liability,” “Our Indemnification of Customer,” “Customer’s Indemnification of Us,” “Limitations on Indemnifications,” “Confidentiality” and “Survival,” as well as all of the provisions under the general heading “General Provisions,” will survive any termination or expiration of the Agreement.

Customer grants us the right to use Customer’s company name and logo as a reference for marketing or promotional purposes on our website and in other public or private communications with our existing or potential customers, subject to Customer’s standard trademark usage guidelines as provided to us from time-to-time. We don’t want to list customers who don’t want to be listed, so Customer may send us an email to contact@productive.io stating that it does not wish to be used as a reference.

Neither us nor Customer will be liable by reason of any failure or delay in the performance of its obligations on account of events beyond the reasonable control of a party, which may include denial-of-service attacks, a failure by a third party hosting provider or utility provider, strikes, shortages, riots, fires, acts of God, war, terrorism, and governmental action.

The parties are independent contractors. The Agreement does not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties. There are no third party beneficiaries to the Agreement.

Except as otherwise set forth herein, all notices under the Agreement will be by email, although we may instead choose to provide notice to Customer through the Services (e.g., integrated messaging feature). Notices to Productive will be sent to contact@productive.io. Notices will be deemed to have been duly given (a) the day after it is sent, in the case of notices through email; and (b) the same day, in the case of notices through the Services.

As our business evolves, we may change these Customer Terms and the other components of the Agreement. If we make a material change to the Agreement, we will provide Customer with reasonable notice prior to the change taking effect, either by emailing to the email address associated with Customer’s account or by messaging Customer through the Services. Customer can review the most current version of the Customer Terms at any time by visiting this page and by visiting the most current versions of the other pages that are referenced in the Agreement. The materially revised Agreement will become effective on the date set forth in our notice, and all other changes will become effective upon posting of the change. If Customer (or any Authorized User) accesses or uses the Services after the effective date, that use will constitute Customer’s acceptance of any revised terms and conditions.

No failure or delay by either party in exercising any right under the Agreement will constitute a waiver of that right. No waiver under the Agreement will be effective unless made in writing and signed by an authorized representative of the party being deemed to have granted the waiver.

The Agreement will be enforced to the fullest extent permitted under applicable law. If any provision of the Agreement is held by a court of competent jurisdiction to be contrary to law, the provision will be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of the Agreement will remain in effect.

Except with respect to the Productive Extended Family, neither party may assign or delegate any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other party (not to be unreasonably withheld). Notwithstanding the foregoing, either party may assign the Agreement in its entirety (including all Order Forms), without consent of the other party, to a corporate affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. 
Customer will keep its billing and contact information current at all times by notifying Productive of any changes. 

Any purported assignment in violation of this section is void. A party’s sole remedy for any purported assignment by the other party in breach of this section will be, at the non-assigning party’s election, termination of the Agreement upon written notice to the assigning party.The provisions of the “Effects of Termination” section shall apply.  Subject to the foregoing, the Agreement will bind and inure to the benefit of the parties, their respective successors and permitted assigns.

All references to Productive,’ ‘we,’ or ‘us’ under the Agreement, what law will apply in any dispute or lawsuit arising out of or in connection with the Agreement, and which courts have jurisdiction over any such dispute or lawsuit, do not depend on where Customer is domiciled.

You are contracting with The Productive Company, Inc, 2093 Philadelphia Pike #3280, Claymont, DE, 19703 USA.
Governing Law; Venue; Waiver of Jury Trial; Fees: The Agreement, and any disputes arising out of or related hereto, will be governed exclusively by the laws of Delaware, without regard to conflicts of laws rules or the United Nations Convention on the International Sale of Goods. 

The courts located in Delaware will have exclusive jurisdiction to adjudicate any dispute arising out of or relating to the Agreement or its formation, interpretation or enforcement. Each party hereby consents and submits to the exclusive jurisdiction of such courts. Each party also hereby waives any right to jury trial in connection with any action or litigation in any way arising out of or related to the Agreement. 

In any action or proceeding to enforce rights under the Agreement, the prevailing party will be entitled to recover its reasonable costs and attorney’s fees.

Regarding data protection questions, the applicable law and jurisdiction stated in the Data Protection Addendum and Standard Contractual Clauses shall apply.

The Agreement, including these Customer Terms, Data Processing Addendum and, when applicable, Standard Contractual Clauses, and all referenced pages and Order Forms, if applicable, constitutes the entire agreement between the parties and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. 

Without limiting the foregoing, the Agreement supersedes the terms of any online agreement electronically accepted by Customer or any Authorized Users. 

However, to the extent of any conflict or inconsistency between the provisions in these Customer Terms and any other documents or pages referenced in these Customer Terms, the following order of precedence will apply: (1) the terms of any Order Form (if any), (2) the Customer Terms and (3) finally any other documents or pages referenced in the Terms. Data Processing Addendum and Standard Contractual Clauses take precedence regarding the data protection issues.

Notwithstanding any language to the contrary therein, no terms or conditions stated in a Customer purchase order, vendor onboarding process or web portal, or any other Customer order documentation (excluding Order Forms) will be incorporated into or form any part of the Agreement, and all such terms or conditions will be null and void.

Your company’s secrets are safe with us.

Here you can find all our policies regarding privacy and terms of service. Any questions? Write to us at contact@productive.io.

These User Terms of Service (the “User Terms”) govern your access and use of our online workplace productivity tools and platform (the “Services”). Please read them carefully. Even though you are signing into an existing organization, these User Terms apply to you as a user of the Services. We are grateful you’re here.

These User Terms are a legally binding contract between you and us. As part of these User Terms, you agree to comply with the most recent version of our Acceptable Use Policy, which is incorporated by reference into these User Terms. 

These User Terms or Acceptable Use Policy may change from time to time. Please check them regularly. In case of significant change in these Terms, we can notify you directly of such change. If you access or use the Services, or continue accessing or using the Services after the User Terms or the Acceptable Use Policy were changed, you confirm that you have read, understand and agree to be bound by the User Terms and the Acceptable Use Policy. “We”, “our” and “us” currently refers to the applicable Productive entity in the Agreement (defined below).

An organization or other third party that we refer to in these User Terms as “Customer” has invited you to an organization (i.e., a unique domain where a group of users may access the Services, as further described in our Help Center pages). If you are joining one of your employer’s organization, for example, Customer is your employer. If you are joining an organization created by your friend using her personal email address to work on her new startup idea, your friend is our Customer and is authorizing you to join the organization.

Customer has separately agreed to our Customer Terms of Service or entered into a written agreement with us (in either case, the “Agreement”) that permitted Customer to create and configure an organization so that you and others could join (each invitee granted access to the Services, including you, is an “Authorized User”). The Agreement contains our commitment to deliver the Services to Customer, who may then invite Authorized Users to join its organization(s). When an Authorized User (including, you) submits content or information to the Services, such as messages or files (“Customer Data”), you acknowledge and agree that the Customer Data is owned by Customer and the Agreement provides Customer with many choices and control over that Customer Data. For example, Customer may provision or deprovision access to the Services, enable or disable third party integrations, manage permissions, invite people to organization and more, and these choices and instructions may result in the access, use, disclosure, modification or deletion of certain or all Customer Data. 

Please check out the Help Center pages for more information about these choices and instructions.

Please check the Customer Terms of Service if you want to know more how the subscription functions.
In this process we may receive your personal data. If you are interested in how we regulated processing of your personal data, please check the Data Processing section below.

As between us and Customer, you agree that it is solely Customer’s responsibility to:

(a) inform you and any Authorized Users of any relevant Customer policies and practices and any settings that may impact the processing of Customer Data; 
(b) obtain any rights, permissions or consents from you and any Authorized Users that are necessary for the lawful use of Customer Data and the operation of the services; 
(c) ensure that the transfer and processing of Customer Data under the contract is lawful; and 
(d) respond to and resolve any dispute with you and any Authorized User relating to or based on Customer Data, the services or Customer’s failure to fulfill these obligations. 

Productive makes no representations or warranties of any kind, whether express or implied, to you relating to the services, which are provided to you on an “as is” and “as available” basis.

To the extent prohibited by applicable law, the Services are not intended for and should not be used by anyone under the age of sixteen. You represent that you are over the legal age and are the intended recipient of Customer’s invitation to the Services. You may not access or use the Services for any purpose if either of the representations in the preceding sentence is not true. Without limiting the foregoing, you must be of legal working age.

To help ensure a safe and productive work environment, all Authorized Users must comply with our Acceptable Use Policy and remain vigilant in reporting inappropriate behavior or content to Customer and us.

These User Terms remain effective until Customer’s subscription for you expires or terminates, or your access to the Services has been terminated by Customer or us. Please contact Customer if you at any time or for any reason wish to terminate your account, including due to a disagreement with any updates to these User Terms or the Acceptable Use Policy.

If we believe that there is a violation of the Agreement, User Terms, the Acceptable Use Policy, or any of our other policies that can simply be remedied by Customer’s removal of certain Customer Data or taking other action, we will, in most cases, ask Customer to take action rather than intervene. We may directly step in and take what we determine to be appropriate action (including disabling your account) if the Customer does not take appropriate action or we believe there is a credible risk of harm to us, the Services, Authorized Users, or any third parties. 

In no event will you or we have any liability to the other for any lost profits or revenues or for any indirect, special, incidental, consequential, cover or punitive damages however caused, whether in contract, tort or under any other theory of liability, and whether or not the party has been advised of the possibility of such damages. Unless you are also a Customer (and without limitation to our rights and remedies under the Agreement), you will have no financial liability to us for a breach of these user terms. 

Our maximum aggregate liability to you for any breach of the User Terms is one hundred dollars ($100) in the aggregate. The foregoing disclaimers will not apply to the extent prohibited by applicable law and do not limit either party’s right to seek and obtain equitable relief.

Productive is a workplace tool intended for use by businesses and organizations and not for consumer purposes. To the maximum extent permitted by law, you hereby acknowledge and agree that consumer laws do not apply. If however any consumer laws (e.g., in Australia, the Competition and Consumer Act 2010 (Cth)) do apply and cannot otherwise be lawfully excluded, nothing in these User Terms will restrict, exclude or modify any statutory warranties, guarantees, rights or remedies you have, and our liability is limited (at our option) to the replacement, repair or resupply of the Services or the pro-rata refund to Customer of pre-paid fees for your subscription covering the remainder of the term.

The sections titled “The Relationship Between You, Customer, and Us,” “Limitation of Liability,” and “Survival,” and all of the provisions under the general heading “General Provisions” will survive any termination or expiration of the User Terms.

Except as otherwise set forth herein, all notices under the User Terms will be by email, although we may instead choose to provide notice to Authorized Users through the Services (e.g., an integrated messaging feature). Notices to Productive should be sent to contact@productive.io. A notice will be deemed to have been duly given (a) the day after it is sent, in the case of a notice sent through email; and (b) the same day, in the case of a notice sent through the Services. Notices under the Agreement will be delivered solely to Customer in accordance with the terms of that agreement.

Please review our Privacy Policy for more information on how we collect and use data relating to the use and performance of our products.

Since we receive personal data from Customers as data exporters, we have regulated data transfers with Customers in the Data Processing Addendum so please check it if you wish to know more on how your data is being transferred.

If you are UK or EU resident, you can check our GDPR Compliance page where you can find information regarding implementation of GDPR regulations. Also, for these markets, we implemented Standard Contractual Clauses that are an integral part of the Data Processing Addendum.

As our business evolves, we may change these User Terms or the Acceptable Use Policy. You can review the most current version of the User Terms at any time by visiting this page, and by visiting the following for the most current versions of the other pages that are referenced in these User Terms: Acceptable Use Policy and Privacy Policy. Any revisions to these User Terms will become effective on the date we publish the change. If you use the Services after the effective date of any changes, that use will constitute your acceptance of the revised terms and conditions.

No failure or delay by either party in exercising any right under the User Terms, including the Acceptable Use Policy, will constitute a waiver of that right. No waiver under the User Terms will be effective unless made in writing and signed by an authorized representative of the party being deemed to have granted the waiver.

The User Terms, including the Acceptable Use Policy, will be enforced to the fullest extent permitted under applicable law. If any provision of the User Terms is held by a court of competent jurisdiction to be contrary to law, the provision will be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of the User Terms will remain in effect.

You may not assign any of your rights or delegate your obligations under these User Terms, including the Acceptable Use Policy, whether by operation of law or otherwise, without the prior written consent of us (not to be unreasonably withheld). We may assign these User Terms in their entirety (including all terms and conditions incorporated herein by reference), without your consent, to the Productive Extended Family (our employees, those of our corporate affiliates and third party contractors that are exercising our rights and performing our obligations under the Agreement), a corporate affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.

The User Terms, including the Acceptable Use Policy, and any disputes arising out of or related hereto, will be governed exclusively by the laws of Delaware. 
The courts located in Delaware will have exclusive jurisdiction to adjudicate any dispute arising out of or relating to the User Terms, including the Acceptable Use Policy, or its formation, interpretation or enforcement. Each party hereby consents and submits to the exclusive jurisdiction of such courts. Each party also hereby waives any right to jury trial in connection with any action or litigation in any way arising out of or related to the Agreement. 

In any action or proceeding to enforce rights under the User Terms, the prevailing party will be entitled to recover its reasonable costs and attorney’s fees.

The User Terms, including any terms incorporated by reference into the User Terms, constitute the entire agreement between you and us and supersede all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. 

To the extent of any conflict or inconsistency between the provisions in these User Terms and any pages referenced in these User Terms, the terms of these User Terms will first prevail; provided, however, that if there is a conflict or inconsistency between the Agreement and the User Terms, the terms of the Agreement will first prevail, followed by the provisions in these User Terms, and then followed by the pages referenced in these User Terms (e.g., the Privacy Policy). 
Customer will be responsible for notifying Authorized Users of those conflicts or inconsistencies and until such time the terms set forth herein will be binding.

Please also feel free to contact us if you have any questions about Productive’s User Terms of Service. 
You may contact us at contact@productive.io or at our mailing address below:

– The Productive Company, Inc, 2093 Philadelphia Pike #3280 Claymont, DE, 19703 USA

Here you can find all our policies on compliance and how we process your data. If you have any questions, write to us at contact@productive.io.

Productive is committed to helping its Customers and Users understand and exercise their rights under the California Consumer Privacy Act (CCPA). 
Subject to certain limitations, the CCPA provides California consumers the right to:

On this page, we clarify Productive’s obligations and role regarding the CCPA. We also provide our customers with information to help them meet their CCPA compliance needs.

When we refer to “Productive”, we mean the entity that acts as the controller or processor of your information as a Customer. In certain jurisdictions, data protection law differentiates the “controller” and “processor” of information. 

Generally:

The Productive Company, Inc. is the controller of Other Information and a processor of Customer Data related to Users of Organizations established for Customers. The Productive entity that provides the Services is The Productive Company, Inc., a Delaware-based company. 

Our Privacy Policy applies to Productive’s business management platform, including the associated Productive mobile and desktop applications (collectively, the “Services”), Productive.io and other websites (collectively, the “Websites”), and other interactions (e.g. customer service inquiries, User conferences, etc.) you may have with Productive.

Productive collects Customer information for business and commercial purposes described in the How We Use Information section of our Privacy Policy. Productive defines data under two categories: Customer Data and Other Information.

Customer data is collected on behalf of your Organization Owner. Customer Data includes any content submitted to Productive. According to our Privacy Policy, Productive is the processor (service provider) of Customer Data and the Customer is the controller of Customer Data. 

Productive is the controller of Other Information. Other Information is the data that Productive collects, generates and/or receives when Customers use Productive’s services. Other Information includes related or other supplementary data that Productive collects while a Customer is using our services. Productive uses Other Information to progress in operating and developing our services. 

Please consult with your Organization Owner for specific categories of personal information related to the Customer Data in your Organization that the Customer may collect, maintain, or disclose. If you’re not sure who the Owner of your Organization in Productive is, visit the Settings page in Productive. If you’re not a member of an Organization anymore, send us a note at contact@productive.io and in it, and please include:

Customers determine their own policies and practices for the sharing and disclosure of Information, and Productive does not control how they or any other third parties choose to share or disclose Information.

Productive does not sell the personal information we collect and Productive will not sell Customer information.

Note: Productive uses cookies and similar technologies in our Websites and Services that help us collect Other Information. You can find out how Productive uses Other Information more specifically in our Cookie Policy.

For any specific categories of Other Information collected and controlled by Productive, please revisit our Privacy Policy or contact us at contact@productive.io.

Productive complies with the California Consumer Privacy Act (CCPA) by supporting our Customers’ CCPA compliance. As a business management platform, Productive is primarily a service provider under the CCPA. To help Productive Customers meet their CCPA compliance obligations, we offer several data management options, listed below.

Similar to other business management platforms and tools, Productive Customers may need or legally be required to export or import their Customer data from or into Productive. However, Customers can do so only under limited circumstances. 

As a Customer, you can access, import, and export your data by: 

Productive uses a tailored approach and works with Customers from the start of their subscription and onboarding to prepare and import data from virtually any tool. We can pull content from any of the following sources for our Customers:

Note: In Productive, data import options depend on the plan the Customer purchases, visible on our Pricing Page. Certain subscription models may be subject to additional service fees. 

Productive Customers can export content only under limited circumstances.

A few examples in which a Customer may need to export content: 

To get a full data export, an Organization Owner must contact Productive at contact@productive.io and request a full content export from the Organization. 

The Organization Settings page in Productive allows you to see your Organization’s subscription and account settings or contact the Owner who controls the Organization. 
The Organization Settings page in Productive keeps all your organizational-level settings in one place. Each Organization in Productive has a unique Owner, different from Administrators which an account can have more than one of. In the Ownership settings, among other options, the Organization Owner can:

To learn how you can change the ownership of your Organization or deactivate your account, visit this page.

As a business management platform, Productive has two kinds of relationships:

1. Productive <—> Customer (e.g. marketing agency) — an Organization using Productive

2. Productive <—> User (e.g. John Doe) — a User that has a login to Productive

What is considered a User’s personal data in Productive Organizations?

What content is not considered personal data and will not be deleted as part of a request to remove a User’s personal information?

For example:

Typically, there are three types of requests for data deletion:

Productive provides the option of deleting all data from your Organization on request. If an Organization decides to leave Productive, the Organization Owner can request the complete deletion of all business data by sending us an email at contact@productive.io. 

Depending on whether or not you still have access to your Organization as a User, you have two options for submitting your profile deletion request.

1. Contact your Organization Owner

2. Contact Productive Directly

If you’re unable to get in touch with the Organization Owner, we can help with forwarding your request. Send us a note at contact@productive.io and we’ll forward your request to the Organization Owner. In your email to us, please include:

As soon as your request has been confirmed by the Organization Owner, Productive will remove your name, email address, and other unique identifiers from its database.

Productive offers its Customers a US-specific Data Processing Addendum in addition to the Customer terms of service or any master subscription agreement. Productive’s Addendum entails the obligations and requirements set out by the CCPA. 

As a service provider, Productive can assist Customers in their compliance with the CCPA. For example, Productive will forward User requests for information related to Customer Data and any requests Productive receives for deleting User profiles directly to the Customer.

If you have questions specific to our Data Processing Addendum, please contact our Data Protection Officer Jan Varljen at jan.varljen@productive.io. However, please note that the terms of our DPA are non-negotiable.

Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information Productive collects. To make such a request, please contact us at contact@productive.io.

Note: Productive is the controller of Other Information, as defined above. For Customer Data requests, please ask your Organization Owner. If you’re not sure who the Owner of your Organization in Productive is, visit the Settings page in Productive. If you’re not a member of an Organization anymore, send us a note at contact@productive.io and in it, and please include:

Productive does not sell personal information and will not sell personal information, as defined in the CCPA.

Productive takes all reasonable precautions to verify your identity in connection with fulfilling its responsibilities under the CCPA. We evaluate each request based on the individual submitting the request and the category of data related to the request (Customer Data or Other Information), and verification steps may vary. 

To begin the verification process, contact us at contact@productive.io and our team will take you through the process from there.

California consumers may make a request following their rights under the CCPA. You can do this by contacting Productive at contact@productive.io. Productive will verify your request using the information associated with your account in the shortest possible time frame (government identification may be required). Consumers can also designate an authorized agent to exercise your rights on their behalf.

For additional CCPA related inquiries, please contact our Data Protection Officer, Jan Varljen at dop@productive.io.

Here you can find all our policies on compliance and how we process your data. If you have any questions, write to us at contact@productive.io.

At Productive, we believe in being transparent about how we collect and use data. This policy provides information about how and when we use cookies for these purposes. Capitalized terms used in this policy but not defined have the meaning set forth in our Privacy Policy, which also includes additional details about the collection and use of information at Productive.

Cookies are small text files sent by us to your computer or mobile device, which enables Productive features and functionality. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

To find out more about cookies, visit this site.

Yes. Productive uses cookies and similar technologies like single-pixel gifs and web beacons. We use both session-based and persistent cookies. Productive sets and accesses our own cookies on the domains operated by Productive and its corporate affiliates (collectively, the “Sites”). In addition, we use third party cookies, like Google Analytics.

Some cookies are associated with your account and personal information in order to remember that you are logged in and which workspaces you are logged into. Other cookies are not tied to your account but are unique and allow us to carry out analytics and customization, among other similar things. Cookies can be used to recognize you when you visit a Site or use our Services, remember your preferences, and give you a personalized experience that’s consistent with your settings. Cookies also make your interactions faster and more secure.

Cookies and other ad technology such as beacons, pixels, and tags help us market more effectively to users that we and our partners believe may be interested in Productive. They also help provide us with aggregated auditing, research, and reporting, and know when content has been shown to you.

Some people prefer not to allow cookies, which is why most browsers give you the ability to manage cookies to suit you. In some browsers you can set up rules to manage cookies on a site-by-site basis, giving you more fine-grained control over your privacy. What this means is that you can disallow cookies from all sites except those that you trust.

Browser manufacturers provide help pages relating to cookie management in their products. Please see below for more information.

For other browsers, please consult the documentation that your browser manufacturer provides.
You can opt out of interest-based targeting provided by participating ad servers through the Digital Advertising Alliance (http://youradchoices.com). In addition, on your iPhone, iPad or Android, you can change your device settings to control whether you see online interest-based ads.
If you limit the ability of websites and applications to set cookies, you may worsen your overall user experience and/or lose the ability to access the services, since it will no longer be personalized to you. It may also stop you from saving customized settings, like login information.

Our Sites and Services do not collect personal information about your online activities over time and across third-party websites or online services. Therefore, “do not track” signals transmitted from web browsers do not apply to our Sites or Services, and we do not alter any of our data collection and use practices upon receipt of such a signal.

Here you can find all our policies on compliance and how we process your data. If you have any questions, write to us at contact@productive.io.

To support delivery of our Services, Productive (or one of its Affiliates listed below) may engage and use data processors with access to certain Customer Data (each, a “Subprocessor“). This page provides important information about the identity, location and role of each Subprocessor. Terms used on this page but not defined have the meaning set forth in the Customer Terms of Service or superseding written agreement between Customer and Productive (the “Agreement“).

Productive currently uses third party Subprocessors to provide infrastructure services, and to help us provide customer support, email notifications, and analytics. Prior to engaging any third party Subprocessor, Productive performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.

Productive may use the following Subprocessors to host Customer Data or provide other infrastructure that helps with delivery of our Services:

Productive may use the following Subprocessors to perform other Service functions:

Not depending on the geographic location of a Customer or their Authorized Users, and the nature of the Services provided, Productive may also engage one or more of the following Affiliates as Subprocessors to deliver some or all of the Services provided to a Customer:

As our business grows and evolves, the Subprocessors we engage may also change. We will endeavor to provide the owner of Customer’s account with notice of any new Subprocessors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.

Here you can find all our policies on compliance and how we process your data. If you have any questions, write to us at contact@productive.io.

The European Union (EU) General Data Protection Regulation (GDPR), enforced from May 2018, is one of the biggest changes to data privacy regulation for businesses with customers from the European Union. We put security, privacy, and data protection at the core of our product. We are fully certified as GDPR compliant, and constantly strive to go above the minimum regulatory standards. We regularly update our Terms of Service to be in compliance with GDPR and other generally acceptable privacy law. 
 
Taking into account new case law (especially “Schrems II” decision of European Court of Justice) as well as Brexit, Productive took additional steps to be compliant with the EU and UK data protection law. 

The European Data Protection Board (EDPB) advises that each EU entity which is data exporter conducts an assessment of whether or not it can transfer EU personal data on the basis of the EU Standard Contractual Clauses (EU SCCs). In particular, Productive recommends the following steps:

1. Consider the technical and organizational security measures included in the updated Data Processing Addendum. Based on the type of data you process on Productive, determine whether these are sufficient for your use.

2. Review Productive’s Data Processing Addendum, which includes the new supplemental clauses recommended by the EDPB and incorporates the new version of the SCCs approved by the European Commission.

3. Conduct a risk assessment for the transfer of personal data to the US in your use of Productive. Information on this page and the https://www.productive.io/security may be helpful for your review.

The Information Commissioner’s Office (ICO) advises that each UK entity conducts an assessment of whether or not it can transfer UK personal data on the basis of the UK Standard Contractual Clauses (UK SCCs). In particular, Productive recommends the following steps:

1. Consider the technical and organizational security measures included in the updated Data Processing Addendum. Based on the type of data you process on Productive, determine whether these are sufficient for your use.

2. Review Productive’s Data Processing Addendum, which includes the UK SCCs.

3. Conduct a risk assessment for the transfer of personal data to the US in your use of Productive. Information on this page and the https://www.productive.io/security may be helpful for your review.

As a business management platform, Productive has two kinds of relationships:

Everything you do in your Organization is data (e.g. projects, budgets, contacts, emails) owned by your Organization. Your Organization is the data controller (in certain cases it is possible that it can be data processor) of that data. Productive is data processor of that data and acts exclusively based on the instructions of your Organization as data controller.
 
To be fully compatible with GDPR we’ve added the option to destroy all data from your Organization on request. If an Organization decides to leave Productive they can request the complete deletion of all business data. 
 
In certain cases Productive can be data controller of your data (e.g. when we communicate directly, when you apply for a position in our company etc.).
 
Please check our Privacy Policy to learn how your data is being processed.

We keep your data secure 100% of your time. We regularly review and update our security measures. 

Please check implemented security measures on our Security page.

Productive has not received any data access request from the US government under Section 702 of the Foreign Intelligence Surveillance Act or Executive Order 12333.

If such a request were received, Productive will use reasonable efforts: 

1. to have the governmental authority request such data directly from you; and 

2. to notify you of the request promptly, unless prohibited under the applicable law of the requesting government authority or Productive. If prohibited from notifying you, Productive will use reasonable efforts to obtain the right to waive the prohibition to communicate as much information to you as possible.

Also, please check Information on U.S. Privacy Safeguards Relevant to SCCs and Other EU Legal Bases for EU-U.S. Data Transfers after Schrems II (so-called White Paper), where powers of US public authorities are explained in detail. This document includes a more detailed interpretation of relevant US legislative and amendments that were made after Schrems II.

Productive stores data on Amazon Web Services servers located in the EU, specifically in Ireland.

No, Productive does not sell or market your data to third parties.

Productive can’t sign DPAs from other companies. However, Productive’s DPA should be sufficient in any customer relationship with Productive. Productive’s DPA contains EU SCCs for EU and UK SCCs for UK data and includes terms specific to how Productive works.

If you would like to know more about our security measures and GDPR compliance, please contact us at contact@productive.io, or at our mailing address below. We’ll be happy to answer all your questions.

The Productive Company, Inc.
2093 Philadelphia Pike
#3280 Claymont, DE, 19703

You can also contact our DPO Jan Varljen at dpo@productive.io.

Download a signed copy of our Data Processing Addendum.