OPEN POSITION
Customer Success Specialist
Want to help agencies reach their potential and communicate with customers all over the world? This could be the job for you!
ABOUT PRODUCTIVE
Productive’s purpose is to provide customers with a complete and real-time overview of their business.
Our product is an end-to-end solution that helps agencies manage their projects from sales to invoicing and everything in between.
WHO ARE WE LOOKING FOR?
The Customer Success Specialist role is a position within the Business Development department.
Your primary responsibility will be to help customers get the most out of our product, thus ensuring a high level of satisfaction and minimizing the risk of churn*. As opposed to traditional support roles, this role is more proactive than reactive.
This role pays a salary range of:
EUR 1,700 – 2,100 gross for an employment contract
EUR 2,040 – 2,520 for a B2B contract
With an equity grant of:
USD 6,000 – 6,500 in stock options
(4 years with a 1 year cliff)
And a performance-based bonus:
A quarterly bonus tied to your success in customer & revenue retention – up to 25% of your quarterly gross salary
*Churn is the percentage rate at which SaaS customers cancel their recurring revenue subscriptions.
ABOUT THE JOB
What You’ll Be Doing
Helping customers get the most value out of their Productive account by setting up optimal processes and utilizing new features
Proactively reaching out to customers who are less engaged with the product or certain features of the product
Driving engagement around new feature releases, tracking and actively pushing new feature adoption where necessary
Working as a second level of customer support, engaging with customers via live chat, email and video calls
Managing your own portfolio of customers, including Quarterly Business Reviews with key customers
WHAT’S IN IT FOR YOU
Competitive salary and stock options in the company
A chance to communicate your own ideas, bring them to life, and see them have a real impact on the company
Working in a successful company that’s growing and evolving every day
Working with customers all over the world
Sharing your knowledge with others
Subsidized car and motorcycle parking, free bike parking
Health checks paid in full
Subsidized gym membership
Summer Happy Fridays – a 4-day working week from Jul 1st – Sept 1st
Also, take some time to check out other perks and benefits here
ABOUT YOU
Let’s See If We’re a Match
MUST HAVE: Excellent (C1, C2) English communication skills, both written and spoken
2+ years working in a customer facing role, preferably as an account manager or customer success specialist
All or any of the following: experience working in an agency (software development, marketing…), experience working in a SaaS company, experience working in a software product company
Strong problem-solving skills and the ability to learn a complex (but intuitive) product
You’re able to present something complex in a clear and simple way
Confidence or experience in communicating with customers in English on a daily basis
A proactive and exploratory nature, desire to try, test out and figure things out on your own
Strong bonus points:
Excellent (C1, C2) German communication skills, both written and spoken
How To Land This Job
If you think we can meet your expectations and you’re willing to share your experience and knowledge, apply using the form below. Please send us your CV and cover letter (optional).
Our hiring process is simple and discrete. During three video calls, you’ll meet our team and have an opportunity to ask them anything about Productive. We’ll try to get to know you and assess your skills. If we’re a match—you can expect an offer in no time.
If you have any questions, you can contact us by sending an email to careers@productive.io.
***Only applicants with knowledge of the Croatian/Serbian/Bosnian language will be considered for this position.
Apply for This Position
Benefits We Offer
Learning and Development
Honest, two-way feedback is the foundation of our growth. Every six months, we do 360 reviews to discuss what’s good and what could be better.
Working On One Product
We’re on a mission to be the best tool for running an agency – in the world.
Join us in developing one product.
Educational Budget
If you’re eager to learn, we’re eager to help. Each teammate gets an educational budget to buy books, attend courses or visit conferences.
Tailor Work Hours and Your Location
We’re flexible with your working hours and where you work, as long as you align with your team’s priorities.
Sponsored Health Checks
Each year you get a full check-up at a private clinic. It’s on us.
Fun and Games Budget
Each month, your team gets a new budget to hang out and have fun.
Free Snacks at the Office
Coffee, tea, fresh fruit, sweet and savory snacks galore at the office.
Paid Vacation for All
We wouldn’t have it any other way.
Here’s a Sneak Peek of What You’ll Be Working On
Curious about the look and feel of Productive? If you made it here, we know you are.
