{"id":57,"date":"2023-11-29T12:05:17","date_gmt":"2023-11-29T12:05:17","guid":{"rendered":"https:\/\/productive.io\/bold\/?p=57"},"modified":"2025-06-26T11:20:11","modified_gmt":"2025-06-26T11:20:11","slug":"keep-track-of-whats-important-utilization","status":"publish","type":"post","link":"https:\/\/productive.io\/bold\/blog\/keep-track-of-whats-important-utilization","title":{"rendered":"Keep Track of What&#8217;s Important: Utilization"},"content":{"rendered":"<p   > <a href='https:\/\/productive.io\/bold\/category\/articles\/'>Articles<\/a><\/p> &#8211; <p   > {{minutes}} min read<\/p> <h1   > <strong>Keep Track of What&#8217;s Important: Utilization<\/strong><\/h1> <a href=\"https:\/\/productive.io\/bold\/author\/marija-kata-vlasic\/\"> <img  src=\"https:\/\/website-assets.productive.io\/uploads\/2022\/01\/Marija_Kata.png\"  alt=\"\" loading=lazy \/> <\/a> <a href=\"https:\/\/productive.io\/bold\/author\/marija-kata-vlasic\/\"> <p   > Marija Kata Vla\u0161i\u0107<\/p><\/a> <p   > November 29, 2023<\/p> <img  src=\"https:\/\/website-assets.productive.io\/uploads\/sites\/3\/2023\/11\/blog-Utilization.png\"  alt=\"\" loading=lazy \/> <p   > During economically unstable times, certain metrics are focused on more than others. Agency owners get into survival mode and tend to <strong>keep a close eye on 5-10 financial reports that will give them a pulse on their business.<\/strong><\/p> <p   > But financial reports aren\u2019t the only thing to track closely when times are volatile.<br><br>One of the main assets of any agency is its people: their creativity and productivity.<br><br>One metric you\u2019ll be laser-focused on is utilization. You\u2019ll be looking into the amount of billable time you can get out of the total available time of an employee, because in crisis mode, it\u2019s more crucial than ever to make the most out of each budget. Right?<br><br>Well, yes &#8211; and no.<br><br>Yes, because of course, you should always aim to run a profitable business.<br>No, because if you only focus on squeezing the most out of a teammate, chances are that dissatisfaction, decline in productivity, and potential burnout could be around the corner.<br><br>Here are a few important questions to answer when looking into utilization reports:<\/p> <ul   > <li>What\u2019s usually considered an \u2018ideal\u2019 utilization rate?<\/li><li>What can certain utilization rates indicate?<\/li><\/ul> <p   > Ideally, utilization rates are basically 70-80%. That\u2019s an average that can be seen across many different types of agencies. It means that teammates are allocated to enough work, and are getting some time to work on themselves professionally, i.e. take time to explore and research.<br><br>If you\u2019re noticing a constant 90%, that\u2019s already alarming. Similarly, over 90% utilization often indicates that your teammates are already overworked. <br>Reaching 100% utilization can indicate that the teammate is even overbooked.<br><br>But here\u2019s something that may come as a surprise. According to one of the most recent agency industry reports by Promethean Research, which included over 45,000 digital agencies since 2015,\u00a0<strong>only around 35% of agencies track billable utilization.<\/strong><\/p> <img  src=\"https:\/\/website-assets.productive.io\/uploads\/sites\/3\/2023\/11\/Utilization-Bold.png\"  alt=\"\" loading=lazy \/> <p   > According to the same report &#8211;<strong> only around 10% track forecasted utilization.<\/strong>\u00a0That\u2019s a very small number of agencies looking into their future.<\/p> <img  src=\"https:\/\/website-assets.productive.io\/uploads\/sites\/3\/2023\/11\/Utilization-2-Bold.png\"  alt=\"\" loading=lazy \/> <p   > So first things first. If your agency\u2019s not tracking utilization &#8211; what\u2019s stopping you?<br><br>Once that\u2019s set, some solutions to keep your team\u2019s workloads as balanced as possible are:<\/p> <ul   > <li>Start looking into potentially hiring the roles that are at +90% utilization.<\/li><li>Reallocate work to other employees with the same or similar skillsets.<\/li><li>Speak with your BD team. Sell less of the services that are overutilized, and focus more on selling other types of services.<\/li><li>Last, but not least &#8211; talk with your team and get to the core of what\u2019s causing such high utilization rates.<\/li><\/ul> <p   > To conclude, here are a few questions for you:<\/p> <ul   > <li>Do you have utilization targets? What are they?\u00a0<\/li><li>Are you monitoring your utilization per business unit\/department\/skill?<\/li><\/ul> <h2   > Connect With <strong>Agency Peers<\/strong><\/h2><p   > Access agency-related Circle channels, exchange business insights, and join in on members-only live sessions.<\/p> <a   href=\"https:\/\/productive.io\/bold\/\" > <p   > Apply now<\/p> <\/a> <img  src=\"https:\/\/website-assets.productive.io\/uploads\/2023\/11\/Bold_Visual2-1.png\"  alt=\"\" loading=lazy \/> <img  src=\"https:\/\/website-assets.productive.io\/uploads\/2022\/01\/Marija_Kata.png\"  alt=\"\" loading=lazy \/> <p   > Marija Kata Vla\u0161i\u0107<\/p><p   > Content Marketing Specialist<\/p> <h2   > Related articles<\/h2> <a href=\"https:\/\/productive.io\/bold\/blog\/2024-agency-owner-compensation-trends\"   > <img  src=\"https:\/\/website-assets.productive.io\/uploads\/sites\/3\/2024\/11\/FeaturedSmall-Report-768x310.png\"  alt=\"\" loading=lazy \/> <p   > Articles<\/p> <h2   > 2024 Agency Owner Compensation Trends\u00a0<\/h2> <\/a><a href=\"https:\/\/productive.io\/bold\/blog\/whats-new-and-next-with-agencies-in-the-uk\"   > <img  src=\"https:\/\/website-assets.productive.io\/uploads\/sites\/3\/2024\/05\/blog-Fran-768x508.png\"  alt=\"\" loading=lazy \/> <p   > Articles<\/p> <h2   > What\u2019s New (and Next) With Agencies in the UK?<\/h2> <\/a><a href=\"https:\/\/productive.io\/bold\/blog\/acquisitions-are-hot-right-now-a-potential-growth-strategy-for-your-agency\"   > <img  src=\"https:\/\/website-assets.productive.io\/uploads\/sites\/3\/2024\/02\/blog-Acquisitions_Are_Hot_Right_Now-768x508.png\"  alt=\"\" loading=lazy \/> <p   > Articles<\/p> <h2   > Acquisitions Are Hot Right Now: A Potential Growth Strategy For Your Agency<\/h2> <\/a>","protected":false},"excerpt":{"rendered":"In this article we dive into the importance of utilization tracking, which is a key agency metric especially during turbulent times.","protected":false},"author":10,"featured_media":93,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"es_utils_meta_schema":"","footnotes":""},"categories":[4],"tags":[],"class_list":["post-57","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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